HOW TO APOLOGIZE
We all make mistakes, and sometimes those mistakes let other people down, or hurt them. What's the best way to deal with the people we've disappointed or hurt?
It matters how you apologize, and Heidi Grant Halverson, author of Focus, has some great advice about this. It's personally useful, but can also help us understand a dynamic that affects political differences with friends and neighbors.
The most important thing to remember is that when you have let somebody down, or done them harm, they don't care very much about how this affected you. When you start by explaining why you did or didn't do the act that you're apologizing for, you're telling them about yourself, and not addressing the effect you've had on them.
The best way to apologize is to start with the other person in mind, based on realizing that person will have different expectations depending on your relationship with them. Here's how.